Returns & Exchange
Last updated: September 2026
What can be returned
We accept returns where the item is:
- Unused, unwashed and unworn
- In its original packaging with all tags attached
- Free from stains, perfume, deodorant marks or any alteration
- Accompanied by the original invoice
What cannot be returned
- Unstitched suit pieces and fabric that has been cut — once cut, we cannot resell it
- Any item altered, stitched or tailored to your measurements, including blouses stitched to order
- Items bought during clearance or marked “final sale”
- Items returned without tags, or showing signs of wear
Damaged, defective or wrong items
This is separate from the above and always applies. If your item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photographs. We will arrange a free return pickup and give you a full refund or replacement, whichever you prefer. You will not pay return shipping in these cases.
How to request a return
- Go to Track Order and enter your order number and email address
- Select a reason and submit your request
- We will confirm within 1–2 working days and arrange pickup where available
- Keep the item in its original packaging until pickup
Return shipping cost
| Reason | Who pays return shipping |
|---|---|
| Damaged, defective or wrong item sent | We do |
| Change of mind, size or preference | Customer |
Refunds
Once your returned item reaches us and passes inspection, we process the refund within 3–5 working days. Refunds go back to your original payment method — UPI, card or netbanking as applicable.
Your bank typically takes a further 5–7 working days to credit it. Total time from pickup to money in your account is usually 7–12 working days.
Refunds cover the item price. Original shipping charges are not refunded.
Exchanges
For a different size or colour of the same product, email [email protected]. Exchanges depend on stock. If your replacement is not available, we will refund you instead.
Order cancellation
You may cancel any time before dispatch at no charge. Email [email protected] with your order number. Once dispatched, the returns process above applies.
[email protected] · 9471530451